A few weeks ago in a customer care related discussion I proposed a mini customer satisfaction survey, something like this one on the right. The idea was a copycat; I saw this simple customer feedback idea at Heathrow airport. I figured it was great since it allowed the customers to express their…

A few days ago, I found myself in a discussion with a group of university students. The topic eventually evolved around enterprise architectures. This post is the summary of this conversation. OR: it is about how I stopped worrying about Enterprise Architectures and learned to care about teams…